Management policies including complaints policy details

Complaints Policy


Unreasonable Complaints Policy


Freedom of information act

  • Under the FOIA, schools must publish details about their activities, priorities, decision-making processes and policies
  • Schools must also respond to requests for information from members of the public
  • Schools may charge a fee for providing information in response to a FOIA request, but it must be justifiable, and details of any charges must be publically available
  • The FOIA does not apply to personal data, and individuals requesting information held about themselves should make a subject access request

Publication schemes

All public authorities must now use the ICO’s model publication scheme. The model scheme lists the following seven classes of information that each organisation will make available: